Clut IT Essays - Information Technology Management, Distribution

Club IT Part Two The past few months of researching Club IT?s information technology, data management, and decision-making capabilities has uncovered many opportunities for improvement. Ruben and Lisa need to take advantage of the information resources that are available to them in order to promote the business. Three problems that Club IT faces are ourdated communication resources with customers. Customers are internet savvy and use wireless communications regularly. Too many vendors for their supplies, Ruben and Lisa?s supply chain is too broad and can be minimized. Third lack of effective information management. Club IT?s information management is currently limited and needs to be broadened. These problems can be resolved through CRM (Customer Relationship Management), SCM (Supply Chain Management), and ERP (Enterprise Resource Planning). Ruben and Lisa can increase client retention and enhance their relationships through customer relationship management. Because most customers are now using mobile technology and wireless communication, they can order tickets to weekend concerts over their phones. Customers can also be tracked through their orders and be texted or emailed when the club has food or drink specials. Instead of setting up a separate website for tickets, a webmaster can come in and redesign the current site to have separate web pages and portals. Customers can access concert tickets, the virtual tour, survey and comment section, and even make reservations. A web discount can be offered for customers who order in advance online. Bundling merchandise such as the t-shirt and cap will also help with CRM by making customers feel they are getting more for their money. Less phone and in-person ordering saves time for the clients and staff. Ruben and Lisa are currently using 6 vendors to order their food and beverage supplies. This needs to be streamlined through supply chain management. Sysco is a major supplier for restaurants. They carry gourmet flavored coffees, disposable napkins and stirrers, 2. Club It, Part Two Club IT is a nightclub owned by former college classmates Lisa Tejada and Ruben Keys. This club is located in Augusta, Georgia near a college where students over 21 come together enjoy with friends, to dance, listen to music, eat, and drink. In the past several months I have been doing internship at this business. The club has flourish since the website and club has made some improvements. Lisa and Ruben called me in for a meeting to discuss the website and want to know how to upgrade and improve the management information system. In order to get the competitive advantage that the club needs, there are three problems that need to be solved and fixed. The three problems are consisting of communications with customers, vendors, and management for information system. Most of Club IT customers use the internet and their wireless communication devices for basically everything. The business also needs to downsize some of the vendor that the owners do business with. And Club IT management information system needs to be expanded out more. The solutions to these problems can be resolved by CRM (Customer Relationship Management), SCM (Supply Chain Management), and ERP (Enterprise Resource Planning). The owners of Club IT amplify their clientele through Customer Relationship Management. Some of the ways to get more customers is giving discount online by offering one free drink if purchase your ticket online to get in the club. Let the customer order their food online and let them have tracking number and expectation of when their food is ready. Have certain days that they can order advance tickets with a five percent discount, for example on Fridays and Saturdays. The Club IT T-shirts and hats have them in bundle package so the customer thinks they are getting a deal. The owners also... 3. Club IT, Part Two Over the last few months, Club IT has continued to develop into a successful nightclub with customers who use high quality mobile technology. The club?s IT infrastructure has provided a tremendous start on the growing business, but the time has come to improve the technology capabilities. Club IT will achieve this by implementing a supply chain manager (SCM), using an advanced customer resource manager (CRM), and building on and improving the enterprise resource planning software (ERP). At the present time, a supply is only ordered when the owners of Club IT,